This Privacy Policy explains how Velcore Technology Limited (“Velcore”, “we”, “us”, or “our”) collects, uses, and shares information when you use our website at velcore.tech, our games, and related services (collectively, the “Services”).
1. Who we are
Velcore Technology Limited is a company incorporated in Hong Kong (Incorporation No. 80005054), with its registered office at Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong. Contact: hello@velcore.tech.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information you send us (for example, your email address and message content when you write to hello@velcore.tech).
- Technical data such as device type, operating system, app version, language, and approximate region, when you use our games or visit our website.
- Gameplay and diagnostics such as session length, feature usage, crash logs, and performance metrics, to improve stability and design.
- Purchase information processed by platform providers (for example Apple) when you buy digital goods; we do not receive full payment card details.
3. How we use information
We use information to:
- Operate, maintain, and improve our Services
- Respond to support requests and business inquiries
- Analyze performance and fix bugs
- Comply with legal obligations and enforce our terms
- Communicate about updates when you have contacted us or opted in
4. Sharing
We do not sell your personal information. We may share information with service providers who help us host, analyze, or support the Services, with platform partners such as Apple when required to deliver purchases or account features, and when required by law or to protect our rights.
5. Data retention
We keep information only as long as needed for the purposes described in this policy, unless a longer period is required by law.
6. Your choices
You may contact us at hello@velcore.tech to request access, correction, or deletion of personal information we hold about you, subject to applicable law. Device permissions (such as notifications) can be managed in your device settings.
7. Children
Our Services are not directed to children under 13 (or the minimum age required in your jurisdiction). If you believe we have collected information from a child, please contact us and we will take appropriate steps.
8. International transfers
We are based in Hong Kong and may process information in other countries where our providers operate. We take steps appropriate to the context to protect information in transit and at rest.
9. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Services after an update means you accept the revised policy.
10. Contact
Velcore Technology Limited
Unit 1603, 16th Floor, The L. Plaza
367-375 Queen's Road Central, Sheung Wan, Hong Kong
Email:
hello@velcore.tech